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Arrive Upper Kirby Logo
Arrive Upper Kirby Logo
Arrive Upper Kirby Logo
Frequently Asked Questions2022-07-11T05:33:18+00:00

Community FAQs

Transparency is Key

We believe in Rentsparency, the ability to rent confidently and trust us with your home. Our team is trained to communicate effectively and compassionately. Below are a few frequently asked questions. If you have a question that isn’t covered below, please get in touch.

How do I pay rent?2022-07-06T20:23:58+00:00

We accept both online and offline forms of payment. When paying online, create an account in our Resident Portal and add a method of payment. We accept credit, debit, and ACH. Paying online allows for convenient and quick payments.

For those who would like to pay offline, we accept checks and money orders.

What is the pet policy?2022-07-06T20:25:32+00:00

We are a pet-friendly community where cats and dogs are welcome. There is a maximum of two pets per home An additional charge of $35/mo/pet will be added to your monthly bill. We have breed restrictions which include:

  • Pit Bull Terrier
  • Staffordshire Terrier
  • Doberman Pinscher
  • Rottweiler
  • Presa Canarios
  • Akita
  • Alaskan Malamute
  • Wolf-Hybrid
  • Mastiff
  • Chow Chow
  • German Shepherd
Can I reserve the clubhouse for events?2022-07-06T20:24:30+00:00

Yes, we love to host. Please contact the Leasing Center for rates and availability.

How do I file a maintenance request?2022-07-06T20:24:46+00:00

Log in to our Resident Portal to file a maintenance request. On the left-hand side, there is a button labeled ‘submit a work order’. From there, you can submit all the details to your work order including urgency and when the team can visit.

Who do I call when I have a maintenance emergency after hours?2022-07-06T20:25:05+00:00

Please call the leasing center using the phone number on our website. When connected, you will have the option to be routed to our after-hours maintenance emergency hotline.

What is the parking policy?2022-08-16T10:31:35+00:00

All residents are assigned a parking spot within our gated garage. Additional spots are available for lease. Residents also have the option to leave their car with our private, complimentary valet.